Ordering Policy
Pricing:
All prices are listed in US dollars. Prices are subject to change at any time without prior notice. Acceptable form of payment is PayPal which supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. All merchandise remains property of Durar Beauty until payment is realized.
Order Guideline:
1. Sign up for a new account or You can sign in if You already have an existing account.
2. Browse for the items You want, select them and add to cart. Follow this process till You pick all the items that You desire.
3. You can use PayPal to make payment. Our system will calculate You the total amount need to pay automatically.
4. After the payment is received. Allow 1-3 Business Days for the goods that You have ordered to be Prepared.
5. During the preparing time. If any update of Your order, Email from our customer service will be sent to You.
So please make sure You provide us the effective email address when ordering and check the mailbox frequently.
6. Once the order is shipped out, You can get the tracking number.
Shipping Method & Time
| Global (1-3 days additionally for packing) | |||
| Order Amount | Shipping Method | Costs | Delivery time |
| Over $100 | DHL Global Mail | Free | 10-15 Business Days |
| Below $100 | DHL Global Mail | $10 | 10-15 Business Days |
Returns:
Durar Beauty will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (DB#) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Durar Beauty within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.
Damaged / Defective Items:
Durar Beauty will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges and replacing these parts. Should the item be majorly damaged beyond warranty repair, Durar Beauty will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.
Lost or Stolen Items: (Signature Service)
Durar Beauty is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order.
Incorrect Product Specifications and/or Pictures:
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Durar Beauty is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.
Guarantee:
Durar Beauty products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Durar Beauty will pass this warranty on to the buyer. Buyer should notify Durar Beauty immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested.
